Who are Airport Dimensions?

 

Since 2006 you have known us as Airport Lounge Development (ALD). Together with our airport and airline partners we have delivered an award-winning hospitality experience to millions of travelers across our network of airport lounges in the US, Europe and Middle East. This experience and our partnerships with over 25 airlines, have allowed us to build market leading insight on the changing needs of frequent travelers. To meet these rapidly growing needs, Airport Lounge Development has changed to Airport Dimensions. This change will allow us to deliver even greater value by exploring new dimensions in travel experiences designed around the traveler.
As Airport Dimensions, we understand how the spaces we create affect the quality of travelers’ time at the airport.

From a brief stopover to a leisurely wait, we aim to deliver great value in a travelers’ time with us. By designing, building and operating airport spaces for lounge and other experiences, we seek to not only enrich a traveler’s visit but also help airports become more competitive, retain airlines and generate more revenue. Airport Dimensions leadership team brings over 25+ years of relevant industry expertise, with its senior management team having worked in key leadership positions within airlines, airline lounges, hotel, restaurants and traveler marketing research. Under this leadership our network has experienced an 80% growth in locations since 2015.

A part of Collinson
Airport Dimensions is part of Collinson, acknowledged as a global leader in customer benefits and loyalty. Collinson delivers exceptional travel, insurance and assistance products that differentiate value propositions and loyalty solutions that win deeper, more valuable customer relationships. The company specializes in creating the kind of experiences it takes to engage the high-earning, frequent traveler.
25 years ago, Collinson created Priority Pass, the world’s largest lounge access program establishing themselves as a global expert understanding what today and tomorrow’s traveler want from their airport experience.

 

ALD - Airport
90+
Airlines.
Hotels
20+
Hotel Groups
ALD - Pay On Entry
1400+
Financial Institutions
Global Capability
170
Countries

Our Expertise & Partnerships

We use unmatched insight from our partnerships with airlines and Collinson’s access to the world’s largest lounge membership audience, Priority Pass™ to design, build, manage, operate and market our spaces, delivering either time saving or time-enriching experiences for travelers.

Over 13 years of hospitality expertise

Delivering unrivaled hospitality experiences for airline and airport partners supported by our unwavering focus on our brand standards and service values. 

v2

Customer Insights

From independent and premium airline travelers.

v2

Expertise

Design, build, manage and market.

v2

Great Experiences

Lounge and beyond lounge spaces.

OVER THE TIME

A network that has grown over time to create new spaces

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Meet the team

Airport Dimensions success as industry leaders is lead by a team of experts who are constantly looking for new ways to enhance the airport experience. Based in the US, UK and Hong Kong, we work closely and efficiently to create a global network of lounges and other airport experiences.

Steve Pinches
Steve Pinches CEO, Airport Dimensions, Global
Steve Pinches CEO, Airport Dimensions, Global
Steve is accountable for both the Airport Dimensions business as well as being a member of Collinson’s Board. As CEO of Airport Dimensions, Steve works with partners across the globe to drive the growth of our airport lounge business, as well as the ongoing expansion of our other airport infrastructure projects. With over 30 years of experience in the travel sector, Steve was responsible for building the Priority Pass business to become the leading lounge access brand globally. His vision is to continue to innovate in the airport space, creating exclusive experiences that Collinson can make available to multi-national brands with a consistent service delivery, improving the experience of frequent travelers worldwide.
Nancy Knipp
Nancy Knipp Senior Vice President Airport Dimensions, U.S.
Nancy Knipp Senior Vice President Airport Dimensions, U.S.
Nancy is responsible for Airport Dimensions Americas. She brings 32 years experience with American Airlines holding leadership positions in major US markets, Hong Kong and Tokyo. In her role as Managing Director Asia Pacific and Japan, she gained valuable experience and insight into the aviation industry in 12 countries through Asia, India, Australia and Japan. Nancy was President of the airline’s Admirals Club and Premium Lounge company and Managing Director of the Premium Services Division.
Errol McGlothan
Errol McGlothan Director Airport Dimensions, Rest of World
Errol McGlothan Director Airport Dimensions, Rest of World
Errol is responsible for Airport Dimensions’ Rest of World business. A commercial leader with over 20 years’ experience growing businesses in multiple sectors across the world, Errol was a key member of the management team that led the development and growth of the highly successful Priority Pass business globally.  In his current role, Errol leads the fast growing Rest of World business with a strong focus on  working with strategic partners to develop and deliver innovative propositions focused on the frequent traveler.