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Airport Dimensions takes home two prestigious industry awards


Airport Dimensions, the global leader in airport lounges and travel experiences, has received official recognition of its outstanding achievements by scooping a pair of prestigious industry awards.

Airport Dimensions bagged a top prize at this year’s World Travel Awards, where its Club Aspire Lounge at London Heathrow Airport Terminal 3 was named as Europe’s Leading Airport Lounge 2021. The premium lounge, developed in partnership with Swissport (SwissportALD) although currently closed due to COVID, provides passengers with a quiet, safe space to relax and benefit from a wide range of luxury travel services, from complimentary digital newspapers and unlimited WiFi to a free seasonal hot food menu and a Business Zone for business travelers. 

The company was also named as winner at the Moodie Davitt FAB Superstars Awards in the Innovation (Europe) category. Taking part during the first virtual edition of The Moodie Davitt FAB conference, these awards shone a spotlight on food & beverage teams in the airport community that went above and beyond to keep the industry going during the COVID-19 pandemic.

The award win recognized a collaboration between Airport Dimensions, global lounge access program Priority Pass, aviation services company Swissport, and hospitality technology experts Servy. The group worked together to implement the contactless food and beverage ordering platform Ready 2 Order at the Club Aspire lounge at London Heathrow Terminal 5. Ready 2 Order was developed to provide a contactless solution that helps maintain the provision of complementary food and drinks to members in lounges using their mobile device, binging an added level of personalization, convenience and safety for guests and staff.

Errol McGlothan, Managing Director (EMEA & APAC) at Airport Dimensions said: “These awards are a wonderful recognition of the incredible work our teams have put in to provide outstanding hospitality across our lounge network, and introduce innovative physical and digital services that are improving the airport experience for travelers. This also highlights the strength of our strategic partnerships with some of the leading businesses in the airport environment, which has led to the creation of new concepts that are perfectly crafted to meet the needs of today’s busy traveler. We know that the travel market is constantly changing, so we will continue to adapt and invest in improvements for our lounges in the future based on our detailed understanding of the passenger.”

Airport Lounge Heathrow

Airport Lounge Heathrow Club Aspire Terminal 5

About Airport Dimensions

Airport Dimensions wants travelers to value their time at the airport. The company continuously seeks ways to open new dimensions in customer engagement - using a mix of enriching physical experiences and innovative digital services. From comfortable lounges to restful sleep pods, and convenient food ordering to contactless collection of duty free, Airport Dimensions helps improve the traveler experience while critically helping airports maximize non-aeronautical revenue opportunities, retain airlines, and become more competitive.

Airport Dimensions has a rapidly growing network of locations at the world’s leading airports across the United States, the Middle East and the United Kingdom, where its Club Aspire Heathrow lounges were most recently recognized in the World Travel Awards as Europe’s Leading Airport Lounge and the FAB Superstars Awards for Innovation. Under its brands The Club, Club Aspire, Chase Sapphire LoungeSM by The Club, No1 Lounges, sleep ’n fly and Ambaar Club, Airport Dimensions provides award-winning hospitality services tailored to the specific needs of passengers and currently provides value-added experiences for over 50 airport and airline partners.

Airport Dimensions entered the South American lounge market for the first time earlier this year with the launch of a new brand called Ambaar Club, in partnership with Ambaar Lounge. Another notable development in 2021 was the launch of Chase Sapphire LoungeSM by The Club, in partnership with JPMorgan Chase. Airport Dimensions recently acquired the prestigious No1 lounges portfolio, as well as sleep lounge expert sleep ’n fly, which offers travelers a personal space for a peaceful sleep.

Using the latest technologies, Airport Dimensions has invested in driving revenue growth for airports and increasing traveler satisfaction with the launch of its first digital service Connecta – a one-stop e-commerce and passenger loyalty platform.

Airport Dimensions is a Collinson company.