The outreach Airport Dimensions does to our customers is one example of the management excellence we continue to experience from your team. I recently had the opportunity to describe the value of the management of our shared lounges with the Port’s Auditor and while doing so, I was reminded once again about why we chose Airport Dimensions to manage the lounge business for us. The Airport Dimensions team has been nothing short of delightful to work with in this common goal.
We can’t thank the group enough for the informative and thorough discussion of the business yesterday. Your commitment to delivering best passenger experience, and to true partnership are truly appreciated. Certainly, many who have over-performed to expectations to the degree you have here could simply ‘cash the check’ and put efforts into other projects, your commitment to ‘how high is high’ is a differentiator. Again, much appreciated.
Airport Dimension’s The Club JAX has been an extraordinary addition to the Jacksonville International Airport. This passenger service has exceeded every expectation and benchmark we’ve hoped to achieve in an airport lounge. What has made Airport Dimensions so successful in our airport and in this industry is their ability to optimize each lounge space to best suit the travelers’ needs. With an industry-leading number of lounge partnerships and guaranteed Priority Pass access, the value Airport Dimensions brings to an airport is truly unmatched.
Delivering a premium hospitality experience to over 27 Airlines.
The world’s most discerning airlines turn to Airport Dimensions to deliver a premium hospitality experience to their most valuable customers. Airport Dimensions works closely with our airport partners to customize the guest experience to meet individual airline requirements.
We have been working with Airport Dimensions in Atlanta since mid-2013. During this time period, we have come to appreciate Airport Dimensions as a partner, rather than simply a supplier. Airport Dimensions has always been receptive to our feedback and suggestions, and together with their own creativity and ideas is doing a great job in creating a positive, relaxing, and pleasant atmosphere for our lounge guests. The Airport Dimensions team proactively uses guest comments in an effort to continuously enhance the lounge experience, and we can count on them with any special requests we may have.
The Club at SJC has served as ANA’s airport lounge at San Jose International Airport since 2013. We have been very pleased with Airport Dimensions focus on attention to service detail and their interest in customizing their services to ensure that they meet our guests’ specific needs, including those of our VIPs. Airport Dimensions conduct regular face-to- face in-depth reviews with us on our customer feedback and the resulting scores that we receive from surveys, taking a keen interest in any areas of focus while achieving high rankings when benchmarked against our global network of lounges.
Airport Dimensions looks to partner with companies that share our commitment to excellence and our passion to deliver a differentiating airport experience to customers.
Each partnership provides expertise and skills to create our overall goal of a great experience in every space, for every traveler. From the concept and design to lounge management and unique experiences, Airport Dimensions and partners have it covered to go beyond traditional services.
Hyde Park Hospitality provides staffing for Airport Dimensions in the majority of their U.S. lounges. As a fully certified ACDBE company, we appreciate the level of engagement and support we receive from Airport Dimensions. Their focus on hospitality, elevating the guest experience, and commitment to supporting the ACDBE program were key factors in HPH choosing Airport Dimensions as our partner.
